Refund Policy for izemporium.com
Overview
At izemporium.com, we aim to provide a satisfying shopping experience. While we offer a return and refund option, there are certain conditions under which a return might not be possible. We reserve the right to refuse a return if it does not meet our specified criteria.
Eligibility for Returns
You are eligible for a return and refund under these conditions:
Received a damaged product.
Incorrect item size.
Significant mismatch from the website description.
Note: Custom-stitched or semi-stitched items are not eligible for returns or refunds. Returns must be initiated within 4 working days of receiving the product.
Conditions for Refusal of Returns
izemporium.com reserves the right to deny returns or refunds in the following scenarios:
The item is returned beyond the specified time frame of 4 working days.
The returned product is used, altered, or not in its original condition.
The item is returned without its original packaging, tags, or accessories.
The item shows signs of wear, damage, or scent, indicating use.
Initiating a Return
To initiate a return, please:
Contact support@izemporium.com or call +44 7456 261486.
Provide order details and the reason for return.
Specify if you prefer a refund or an exchange.
Refund Process
Upon receiving your return, we will inspect the item.
If approved, the refund will be processed to the original payment method.
Refunds are typically processed within 15 working days, up to a maximum of 30 working days.
Shipping Costs
Shipping costs for returns due to our error will be covered by izemporium.com.
For other returns, shipping costs are non-refundable and will be deducted from the refund.
Non-Returnable Items
Custom-stitched or semi-stitched items.
Items used, worn, or altered.
Products with any wear, damage, or scent.
Contact Information
For any questions or assistance, contact us at:
Email: support@izemporium.com
Phone: +44 7456 261486
izemporium.com reserves the right to modify this policy at any time to ensure the best service to our customers.