Khakaa Ivory Buttercup Serie Luxuriante Collection 24

Please note that due to differences in monitor and device screen settings, the actual colors of the products may slightly vary from what appears on your screen. We strive to display our products as accurately as possible, but lighting, photography, and screen technology can affect how colors are perceived.

To maintain the quality and longevity of your clothes, we recommend the following care instructions:

• Hand wash or dry clean for embroidered or delicate fabrics.
• Avoid using bleach or strong detergents to prevent fabric damage.
• For heavily embellished dresses, avoid machine washing as it may cause damage to the embellishments.
• Iron on low heat, avoiding direct contact with embroidery or embellishments.

For specific care tips related to your outfit, feel free to reach out to our customer service team.

Yes, once your order is dispatched, you’ll receive a tracking number via email to monitor your delivery.

You can reach us via email at support@izemporium.com or WhatsApp at +44 7456 261486.

Yes, free delivery is available on orders over £100 for UK mainland.

Absolutely! If you have any specific stitching requests or customizations, you can contact us via email at support@izemporium.com or through WhatsApp at +44 7456 261486. We’ll do our best to accommodate your preferences.

We care about your privacy. By shopping with us, you agree to the collection of certain data to enhance your shopping experience. We share this data with trusted partners like payment gateways, shipping providers, and advertising services to process your order smoothly.

For more details on how we handle your data and cookies, and to understand our partners’ policies, please review our Privacy Policy and Cookie Policy.

Yes, izemporium.com provides high-quality stitching services for unstitched suits. We ensure that all garments are stitched according to the product images, maintaining high standards of craftsmanship. However, certain elements, such as embellishments or decorative details, may vary slightly from promotional images. Sleeves are included for sleeveless designs, and linings are provided for sheer fabrics like chiffon and net.

How will I receive my refund?

Refunds will be processed back to your original payment method within 14 days after we receive your returned item. Please note, the original shipping cost will be deducted from the total refund, except in cases of incorrect or faulty items.

How long does it take to process a refund?

Refund processing can take up to 14 days once we’ve received and inspected the returned item.

Will I be refunded for the shipping costs?

Shipping costs are non-refundable unless the item received was incorrect or faulty.

For more information, visit our Refund Policy.

Can I return my item if I’m not satisfied with it?

Yes, you can return your item within 14 days of delivery. The item must be unused, in its original condition, with all tags attached, and in the original packaging. Please note, sale items or customized stitched outfits are not eligible for return.

How do I initiate a return?

To initiate a return, email us at support@izemporium.com or message us on WhatsApp at +44 7456 261486. You’ll be responsible for the return shipping cost unless the item was incorrect or faulty.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately via email or WhatsApp. We will arrange for the return, and you’ll receive a full refund or replacement, including the shipping costs.

For more details, visit our Return Policy.