Refund Returns

Refund and Returns Policy

At IZ Emporium, our commitment is to provide high-quality products tailored to your needs. Please carefully review our policy regarding returns and refunds:

Discover more about our services and policies in Terms and Conditions and Refund and Returns Policy. For legal information and data privacy details, check out Legal & Privacy and Cookies Policy.

Standard and Custom Stitching:

• Standard Stitched Items: Items stitched to our standard size chart are meticulously crafted for quality. These items are not eligible for refunds or exchanges unless defective.
• Custom or Semi-Custom Stitched Items: Custom-tailored garments are made to your specified measurements and are not returnable or refundable. These items are final sale due to their personalized nature.

Ready-to-Wear Items:

• Ready-to-wear items are returnable within 7 days of receipt, provided they are unaltered, unworn, and in their original condition with all tags attached. To initiate a return, please fill out the return form on our website.

Restoration Fee:

• A restoration fee of £20 will be applied to all returned ready-to-wear items to cover handling and restocking.

Return Shipping Charges:

• The customer is responsible for all return shipping charges. We recommend using a traceable shipping service to ensure the safe and documented delivery of your return.

Process for Returns:

1. Contact Us: Please contact our customer support at support@izemporium.com or call us at +44 7456 261486. Provide your order number and a brief explanation for the return.
2. Approval: Our team will review your request. If your return is in line with our policy, we will provide you with approval and detailed return instructions.
3. Return Shipment: Send the item back to us following the provided instructions. You are responsible for the return shipping cost.
4. Inspection and Refund: Upon receipt and inspection of the returned item, if it meets our conditions, we will process your refund, minus the restoration fee, to your original payment method.

Exceptions:

• Defects or discrepancies in the product must be reported within 48 hours of delivery. Please provide photos as proof.
• Items marked as ‘Final Sale’ cannot be returned or exchanged.

Refund Timing:

• Approved refunds are processed within a certain number of days after the returned item is received and inspected.

Changes to the Refund and Returns Policy:

• IZ Emporium reserves the right to amend this policy at any time. We recommend reviewing this policy periodically.

We value your satisfaction and appreciate your understanding of our policies designed to ensure a fair and transparent shopping experience.