Privacy Policy

Effective Date: 07/07/2024

Welcome to IZ Emporium Privacy Policy, your premier destination for the latest Pakistani clothes online in the UK. At IZ Emporium, we are dedicated to offering an exclusive collection of Pakistani Dresses Online for every occasion, blending traditional elegance with contemporary style. We understand the importance of privacy in the digital age and are committed to protecting the personal information of our customers and visitors.

This Privacy Policy is designed to inform you about our practices regarding collecting, using, and disclosing personal information you may provide via our platform. We are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Policy aims to enhance transparency and assist you in making informed decisions when using our Site.

Uncover exclusive IZ Emporium fashion finds and styling tips in our Blog, then head to the Shop to bring them to life. For garment care guidance, visit Care Instructions, and if you have questions, explore our Help & Info section or contact us.

Craft your dream wardrobe with custom-stitched creations in the Shop. Discover more about our services and policies in Terms and Conditions and Refund and Returns Policy. Check out the Legal & Privacy and Cookies Policy for details on legal information and data privacy.

Explore our About section to learn about our values and commitment to quality. Please read up on how to maintain your garments in Care Instructions, and for any inquiries, browse our Help & Info section or use the

Purpose of the Privacy Policy

This Privacy Policy is crafted to provide transparency into our privacy practices and principles. It guides how we collect, use, store, and protect your personal Information when you engage with our website, services, or customer support. We aim to help you make informed decisions about the data you share with us.

Brief Description of I.Z. Emporium

I.Z. Emporium specializes in various Pakistani apparel, from traditional wear to contemporary fashion pieces. We strive to offer high-quality products that embrace the rich cultural heritage of Pakistan, tailored to meet the tastes and expectations of our diverse clientele. Our operations include online sales and customer interactions through various channels, all managed from our headquarters at 128 City Road, London.

Importance of Privacy for the Company

At I.Z. Emporium, we regard your privacy as a fundamental aspect of our business operations. We understand the sensitivity of the personal Information you entrust to us and are committed to handling it with the utmost care and responsibility. Our privacy practices are designed to comply with all applicable data protection laws and reflect our dedication to safeguarding your privacy.

This commitment extends beyond compliance; it is embedded in how we design our products and services, ensuring that respect for your privacy is a cornerstone of our customer relationship. Protecting your Information is integral to maintaining trust and fostering a long-term relationship.

Who We Are

I.Z. Emporium Ltd. is a distinguished online retailer committed to delivering premium Pakistani fashion directly to your doorstep. We are registered in the United Kingdom with the following details:

Overview of Business Activities and Offerings

At I.Z. Emporium sells and distributes authentic Pakistani apparel, ranging from traditional wear such as salwar kameez and sarees to modern fusion wear. Our offerings are designed to cater to various occasions, from everyday wear to special events like weddings and cultural celebrations.

Key Activities Include:

Online Retail: We provide a seamless online shopping experience, allowing customers to browse, select, and purchase high-quality clothing from the comfort of their homes.
Custom Tailoring Services: Recognizing the diverse needs of our customers, we offer custom tailoring options to ensure a perfect fit and personalized style.
Global Shipping: We serve a global customer base, ensuring you can access the best Pakistani fashion, no matter where you are, through our efficient international shipping services.
Customer Support: Dedicated customer service is at the heart of our operations, ensuring every interaction with I.Z. Emporium is smooth, enjoyable, and meets our high standards of customer care.

Commitment to Quality and Innovation

We continuously strive to innovate and improve our offerings, maintaining an unwavering commitment to quality and customer satisfaction. Our focus extends beyond mere transactions to building lasting customer relationships guided by transparency, respect, and dedication to excellence.

Information We Collect

At I.Z. Emporium, we collect various types of Information to enhance our services and provide you with a personalized and efficient shopping experience. Below, we detail the categories of data we collect:

Personal Data

We collect personal data that you provide directly when you use our services. This data is essential for fulfilling service requests and offering personalized interactions.

Name and Contact Information: Includes your first and last name, email address, postal address, phone number, and other similar contact data.
Payment Details: To complete purchases, we collect payment information, including credit card numbers, bank account details, and other financial Information, depending on your chosen payment method.
Account Details: For users who register on our Site, we collect usernames, passwords, and other details necessary for account creation and management.

Usage Data

When you access and interact with our services, we automatically collect Information about how you use those services.

I.P. Addresses: Helps us diagnose problems with our server, administer our website, and analyze user trends.
Browser Types and Versions: This Information helps us ensure our website’s compatibility with the various technologies our visitors use.
Page Visits and Access Patterns: This usage data helps us understand which parts of our website are most popular and how different features are used.

Payment Details:

To complete purchases, we collect payment information, including credit card numbers, bank account details, and other financial information, depending on your chosen payment method. All credit card information is stored securely by Stripe and not on our servers.”

Security Measures for Payment Processing

Storing Payment Information:

ll payment data is securely handled and stored by Stripe, a trusted third-party payment processor. We do not store your credit/debit card information on our servers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain Information. Cookies help us improve your experience by personalizing content, tailoring advertisements, and analyzing site traffic.

Session Cookies: These are temporary cookies that remain in the cookie file of your browser until you leave the Site. They ensure that you are recognized when you move from page to page within the Site and that any information you have entered is remembered.
Persistent Cookies: These remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). When you return to our website, these cookies help us recognize you as a unique visitor (just a number) and allow us to tailor content or advertisements to match your preferred interests.

How You Can Control Cookies

You can accept or decline cookies by modifying the settings in your browser. However, if cookies are disabled, some features of our Site may not function as intended.

How We Collect Your Data

At I.Z. Emporium, we collect Information through various methods to ensure a seamless experience while using our services. Understanding these methods will help you better control the personal Information you share with us.

Direct Interactions

You provide us with most of the data we collect directly through various activities:

Account Creation: When you create an account on our website, you provide us with personal Information such as your name, contact details, and email address.
Subscription Services: If you subscribe to our newsletter or other services, you will provide personal Information necessary for these services to reach you, such as your email address.
Purchases: We collect Information regarding the transactions you conduct on our Site, including payment information, to process purchases.
Customer Support: When you contact our customer service team, you may provide us with personal data relevant to resolving your queries or issues.
Feedback and Surveys: If you participate in our surveys or provide feedback on our services, you share Information that may include your views and identification details.

Automated Technologies

We also collect data automatically through various technologies, detailed as follows:

Cookies: These are small data files placed on your device, allowing us to remember your preferences, track your activities, and make your visits more efficient. You can manage cookie settings through your browser.
Server Logs: Our servers automatically record Information created by using our services. This data includes your I.P. address, browser type, operating system, referring web page, visited pages, location, le carrier, device and application I.D.s, and search terms.
Web Beacons: These are tiny graphics files containing a unique identifier that enables us to recognize when someone has visited our Site or opened an email we sent, helping to provide a more personalized experience.
Analytical Tools: We use tools like Google Analytics to help us measure traffic and usage trends for our service. The tools collect information your browser sends as part of a web page request, including the web pages you visit, add-ons, and other information that assists us in improving the service.

How We Use Collected Data

The data we collect from these interactions and technologies are used to enhance our services, improve customer experience, and ensure the security of our website. They also help us better understand user behaviors and patterns to optimize our marketing strategies and product offerings.

Why We Collect Your Data

At I.Z. Emporium, we collect data to enhance our services and ensure you have a personalized and efficient experience when using our platform. Below, we outline the primary purposes for which your data is collected:

Service Delivery

To ensure that you receive the full benefit of our services, we collect data necessary to:

Fulfill Orders: We use your details to process and complete transactions, including managing payments and shipping your purchases to you.
Customer Support: Your data helps us respond effectively to your service requests and inquiries and provide support where needed.
Account Management: We use data to manage your account, provide necessary service communications, and verify your identity, which is essential for maintaining the security and integrity of your account.

Communication

We collect and use your data to communicate effectively with you, providing timely and relevant Information:

Product and Service Updates: We send updates regarding new products, special offers, or service changes to keep you informed and engaged with our latest offerings.
Marketing Communications: With your consent, we use your contact details to send promotional messages and newsletters to help you stay connected with our brand.
Feedback and Surveys: We may contact you to participate in surveys or request feedback to improve our services based on your experiences.

Improvement

To continuously improve our platform and tailor it to your preferences and usage patterns, we analyze collected data:

Website Functionality: We use data regarding your interactions with our Site to troubleshoot issues, improve the layout and design of our website, and ensure that it is optimized for your use.
User Experience Enhancement: By understanding how you use our services, we can make necessary adjustments that enhance your overall experience, making the platform more intuitive and user-friendly.
Product Development: Insights gained from your data help us develop new products and services that meet the evolving needs of our customers.
Performance Analysis: We analyze usage patterns and behavior on our Site to measure the performance of our advertisements and content, which helps us improve the effectiveness of our marketing strategies.

Legal and Regulatory Compliance

We also collect data as required by law:

Compliance and Regulations: Ensuring we comply with legal obligations, such as maintaining financial records and responding to legal processes or governmental requests.
Fraud Prevention and Security Measures: We use data to protect against fraud, identity theft, and other illegal activities, ensuring the protection of both our platform and our users.

How We Use Your Data

At I.Z. Emporium, we utilize the data collected to enhance our service delivery and build and maintain a positive relationship with you. Here’s how we put your data to work:

Customer Management

Relationship Management: We use your data to manage our relationship with you as our customer. This includes communicating about your account or transactions, addressing your queries and complaints, and providing ongoing customer service.
Customer Support: Your data enables us to offer targeted support when needed. Whether handling returns, answering questions, or resolving issues, having accurate Information allows us to assist you efficiently.
Personalization: By understanding your preferences and history with our services, we can tailor our interactions and communications to suit your needs better, enhancing your overall experience.

Marketing

We employ a strategic marketing approach, which includes the following:

Direct Marketing: We use your contact information to send promotional messages and emails that interest you. These communications might include offers, new product announcements, or exclusive previews.
Opt-In and Opt-Out Provisions: At any point, you can opt-in to or opt-out of our marketing communications. We provide precise mechanisms for these choices in all marketing emails and at the end of personal data collection, ensuring you can control your preferences effectively.
Customization and Profiling: We may customize our marketing efforts to better fit your interests and potential needs based on the data you provide and your interactions with our Site. This targeted marketing helps us provide more relevant offers and reduces the likelihood of unnecessary or irrelevant advertisements.
Performance Analysis: We analyze the effectiveness of our marketing campaigns to improve our strategies continuously. This includes understanding how customers respond to various advertising efforts.

Legal Compliance

Regulatory Requirements: We use your data to comply with applicable legal and regulatory requirements, including sales reporting or contacting you with mandatory updates about our products or services.
Security Measures: Ensuring the security of our operations is paramount, and your data plays a crucial role in fraud detection and prevention, as well as safeguarding our digital platforms and services against security breaches.

How We Share Your Data

At I.Z. Emporium we are committed to maintaining the privacy and security of your data. However, there are specific scenarios where sharing your data becomes necessary to provide you with our services or comply with the law. Below, we outline how and with whom your data might be shared:

Service Providers

We partner with various third-party service providers to assist with the operation of our business. These providers are carefully selected and tasked with multiple functions that support our offerings:

Payment Processors: Companies like Stripe and PayPal handle payment transactions securely on our behalf, requiring access to your payment details to process purchases.
Shipping Companies: Organizations such as Slynet and Royal Mail require your name, address, and contact details to deliver products you have purchased from our website.
I.T. Support Services: Third parties that support our website and other business systems may need access to your data to provide their services effectively.

We require all service providers to respect the security of your data and treat it according to the law. They can only process your data for specified purposes and by our instructions.

Legal Requirements

We may disclose your data where legally required to comply with any legal obligation or to enforce or apply our terms of use and other agreements. This includes sharing data with other companies and organizations for fraud protection and credit risk reduction. Specific scenarios include:

Law Enforcement Requests: Sharing data with police or other governmental authorities if required by law or necessary to protect our legal rights.
Compliance with Regulations: Providing data to regulatory bodies where our business practices are subject to regulatory oversight.

Business Transfers

If we sell or buy any business or assets, personal data may be disclosed to the prospective seller or buyer of such business or assets. If I.Z. Emporium or substantially all of its assets are acquired by a third party; personal data held by it about its customers will be one of the transferred assets. We will continue to ensure the confidentiality of any personal data and notify affected users before personal data is transferred or becomes subject to a different privacy policy.

International Data Transfers

I.Z. Emporium may transfer your data across international borders, depending on the global nature of our business. This section outlines the mechanisms and safeguards we employ to protect your data when these transfers occur, particularly when data moves outside the European Economic Area (EEA).

Transfer Mechanisms

To ensure compliance with data protection regulations and to secure your data during international transfers, we use the following mechanisms:

Standard Contractual Clauses (SCCs): We utilize SCCs approved by the European Commission for transferring personal data to countries without an adequate decision. These clauses provide specific data protection standards and obligations to the data recipient, ensuring the protection of your personal Information.
Adequacy Decisions: Where possible, we transfer personal data to countries the European Commission has deemed to provide adequate data protection. This means these countries have data protection laws similar to EEA’s, providing seamless security when transferring your data.

Safeguards

To further protect your data during international transfers, we implement the following safeguards:

Data Encryption: All personal data transferred internationally is encrypted during transit. This ensures that data remains secure and private even when it crosses borders.
Auditing and Compliance Checks: Regular audits are conducted to ensure that all data handling and transfer practices comply with our high data protection standards and the legal requirements of GDPR.
Training and Policy Enforcement: Employees and third-party service providers involved in data transfers are regularly trained on best data protection practices and must comply with our strict data handling policies.
Minimization of Data Transferred: We limit the amount of personal data transferred internationally to what is necessary to fulfill the intended purpose of the transfer, adhering to the principle of data minimization.

Your Rights and Controls

You have specific rights related to the international transfer of your data. You may:

Request information on the specific safeguards in place regarding the transfer of your data.
Object to international transfers of your data if you believe such transfers will not adequately protect your data.

If you have any concerns about how your data is handled during international transfers, please get in touch with our data protection officer for more Information.

Data Security

At I.Z. Emporium, the security of your data is paramount. We implement various technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Below are the specific security measures we use:

Specific Security Measures Implemented

Data Encryption: We use robust encryption technologies to protect data at rest and in transit. This ensures that your personal Information, such as credit card details and personal identifiers, is securely transmitted and stored.
Access Control: We employ strict access controls to ensure only authorized personnel can access your data. Access is based on the principle of least privilege, and all employees and contractors must undergo security training.
Secure Network Architecture: Our network infrastructure is designed to provide maximum security through the use of firewalls, intrusion detection systems, and network segregation.
Regular Security Audits and Penetration Testing: We conduct regular security audits and penetration testing to identify and rectify potential vulnerabilities in our systems and applications.
Secure Software Development Practices: Our development team follows best practices in secure software development to prevent security flaws in our applications.

Statement on the Effectiveness of These Security Measures

While we strive to use commercially acceptable means to protect your personal Information, no method of transmission over the Internet or electronic storage is 100% secure. We continually evaluate and update our security practices to address evolving threats and vulnerabilities. However, we cannot guarantee absolute security.

We commit to responding swiftly to security incidents, and in the event of a data breach, we will notify affected individuals and regulatory authorities by applicable laws.

Your Role in Data Security

Data security is a shared responsibility. We encourage you to protect your data when using the Internet, including choosing strong passwords, keeping your software up to date, and being aware of phishing attempts. If you believe your interaction with us is no longer secure, please immediately notify us using the contact information provided in this policy.

Data Retention

At I.Z. Emporium, we are committed to only retaining your data for as long as necessary to fulfill the purposes for which it was collected. This section outlines our data retention policies and criteria for determining retention periods.

Retention Periods for Different Types of Data

Personal Data: We retain your personal Information for as long as your account is active or as needed to provide services. Personal data associated with purchases is retained for at least six years to comply with tax and contract laws.
Usage Data: Information about how you use our website, such as web analytics data, is typically retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for more extended periods.
Marketing Information: If you have elected to receive marketing communications from us, we retain Information about your marketing preferences for a reasonable period from the date you last expressed interest in our content, such as when you last opened an email from us or ceased using your I.Z. Emporium account.

Criteria for Determining Retention Periods

We determine the retention period for personal data based on the following criteria:

Purpose of Collection: We retain data as necessary to fulfill the specific purposes for which the data was collected. Once the objective is achieved, the data is either deleted or anonymized for statistical analysis without identifying you as an individual.
Legal Obligations: We may be legally required to retain some data types, such as transaction records, for a specified period due to tax or regulatory compliance.
Contractual Necessities: Data needed to fulfill our obligations under contracts with users, such as warranty or support obligations, is retained for the duration of the contract and a period after that as dictated by applicable law.
Security, Fraud, and Abuse Prevention: Data necessary to protect the company from legal claims or involved in pending litigation may be retained until the end of the relevant retention period or until the claims in question have been settled.

Deletion of Data

When the retention period expires, personal data is securely deleted or anonymized. Suppose this is not possible (for example, because your data has been stored in backup archives). In that case, the data will be securely stored and isolated from further processing until deletion can be achieved.

Your Rights and Choices

I.Z. Emporium recognizes and upholds your rights under the General Data Protection Regulation (GDPR) and other relevant data protection laws. We are committed to enabling you to exercise these rights efficiently and transparently.

Your Rights

You have several rights concerning your data, including:

Right of Access: You have the right to obtain confirmation as to whether or not personal data concerning you is being processed and, where that is the case, access to the personal data.
Right to Rectification: You have the right to have inaccurate personal data corrected or completed if it is incomplete.
Right to Erasure (‘Right to be Forgotten’): You can request the deletion or removal of personal data without a compelling reason for its continued processing.
Right to Restrict Processing: You have the right to request the suspension of the processing of your data.
Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
Right to Object: You can object to processing your data in certain circumstances, including where personal data is used for marketing purposes.
Right to Withdraw Consent: Where data processing is based on consent, you can withdraw consent at any time.
Right to Lodge a Complaint: You can complain to a supervisory authority if your data protection rights have been violated.

How to Exercise Your Rights

To exercise any of the rights listed above, please follow the steps outlined below:

Contact Us: You can initiate a request by contacting our Data Protection Officer via:

- Email: privacy@izemporium.com
- Phone: +44 7456 261486
- Postal Address: I.Z. Emporium Ltd. 128 City Road, London, EC1V 2NX, United Kingdom

Online Forms: For convenience, you can also submit requests through online forms available on our website under the ‘Privacy’ section.

Responding to Your Requests

We will respond to all legitimate requests within one month. Occasionally, it might take us longer if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

Children’s Privacy

I.Z. Emporium is committed to protecting children’s privacy. Our website and services are designed for a general audience and are not directed towards children under 16.

Non-Collection of Children’s Data

No Targeting: We do not knowingly collect, use, or disclose personal Information from children under 16. If we become aware that we have collected Personal Information from a child under 16 without verification of parental consent, we will take steps to remove that Information from our servers.

Processes for Handling Data from Children

Parental Consent: We will obtain parental consent before collecting the data when we need personal data from children under 16, such as for educational programs or subscriptions to children-oriented services. This consent complies with the requirements of local laws and regulations, including the Children’s Online Privacy Protection Act (COPPA) in the U.S. and the GDPR in Europe.
Verification of Parental Consent: We employ various methods for verifying parental consent to ensure that the parent or guardian is genuinely aware of and approves the data collection. This may include requiring a signed form returned by postal mail or electronic signature, verifying a credit card or other payment information, or other methods that provide a reasonable level of certainty.
Control for Parents/Guardians: Parents or guardians can review, edit, or request the deletion of their child’s Information at any time. Additionally, they can refuse further collection or use of the child’s Information by contacting us using the details below.

Third-Party Links

At I.Z. Emporium, our website may contain links to third-party websites, affiliates, and partners that we do not operate. These links are provided for your convenience and to offer additional Information that may be useful or interesting to you.

Disclaimer About Third-Party Links

Independence of Third-Party Sites: We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party sites or services. Each Site has policies and practices that the I.Z. Emporium Privacy Policy does not cover.
No Control Over Data Collection: When you click on third-party links, you will leave our Site and be directed to another site. We do not have control over and assume no responsibility for any personal data these sites may collect from you.

Advice for Users When Accessing Third-Party Websites

Caution Advised: Exercise caution and look at the privacy statement applicable to the website in question. We encourage you to read the privacy policies of every website you visit that collects personal Information.
Security Risks: Remember that other websites’ security and data protection provisions may differ from those practiced by I.Z. Emporium. You should be cautious and review the privacy and security policies of the Site before providing any personal information.
Avoid Sharing Sensitive Information: Be mindful of sharing sensitive personal Information, including financial details, on any third-party website unless you are confident about its credibility and data protection standards.

Ongoing Monitoring

Regular Review: We regularly review the third-party links on our website to ensure they remain relevant and appropriate. However, the content on these sites can change, and we may only be aware of these changes after some time.

Changes to This Privacy Policy

At I.Z. Emporium continuously evaluates and updates our Privacy Policy to reflect changes in our practices, new regulatory requirements, or advances in privacy laws. This section describes how we will inform you of these changes and manage the policy updates.

Notification of Changes

Posting on Website: Significant changes to our Privacy Policy will be posted prominently on our website before these changes take effect. We aim to provide clear Information about what the changes mean and how they might affect you.
Direct Communication: For significant changes, we may also send direct notifications through email or other personal communication channels, especially if the changes significantly impact how we handle personal data or require explicit consent from you.
Update Date: Each version of this Privacy Policy will include the date it was last updated at the top of the page so you can see whether changes have been made since your last visit.

Encouragement to Review the Policy Periodically

Proactive Engagement: We encourage you to review this Privacy Policy periodically to stay informed about how we protect the personal Information we collect. Your continued use of our website and services after any changes to this Privacy Policy will constitute your acceptance of such changes.
Resources and Queries: Should you have any questions or concerns about any changes made to our Privacy Policy, please get in touch with us using the contact information provided in the ‘Contact Us’ section of the policy. We are committed to transparency and are happy to clarify any aspects of the changes.

Your Role in Keeping Your Data Secure

Keeping Information Updated: Please ensure that your contact details and other personal Information are accurate and updated in our system so that you receive important notifications regarding our Privacy Policy and other relevant changes.
Feedback: We welcome your feedback on our privacy practices. Your input helps us improve and ensure our Privacy Policy meets your expectations and security needs.
Handle your Personal Information.
Direct Engagement: When you use third-party services through our website, such as making payments or tracking shipments, you may directly engage with their platforms. The privacy practices of these providers are not covered under the I.Z. Emporium Privacy Policy.
Links to Third-Party Policies: For your convenience, we provide links to the privacy policies of our vital third-party providers in our Privacy Policy section. We recommend reading these policies to ensure you know how your data will be used and protected.

Your Responsibility:

Informed Consent: It is your responsibility to review and understand third-party providers’ privacy policies before utilizing their services. By continuing to use our platform and associated third-party services, you agree to comply with these providers’ applicable terms and conditions and privacy policies.

Legal Compliance

I.Z. Emporium is committed to upholding all operations’ legal compliance standards. We adhere strictly to all applicable laws and regulations governing data protection and privacy.

Statement of Adherence to Applicable Laws and Regulations:

General Data Protection Regulation (GDPR): As a business operating in the United Kingdom and catering to customers in the European Economic Area (EEA), we comply with the GDPR, which sets guidelines for the collection and processing of personal Information of individuals within the EEA.
UK Data Protection Act: We comply with the UK Data Protection Act, ensuring that our data handling practices meet the legal requirements outlined in U.K. law.
International Compliance: For customers outside of the U.K. and EEA, we adhere to the relevant international laws and regulations concerning data protection and privacy, ensuring that our practices are lawful in every jurisdiction we operate.

We conduct regular audits and compliance reviews with data protection laws to ensure continuous adherence to legal standards. Should you have any questions about how we ensure legal compliance, please get in touch with our legal department using the contact information provided above.

Refund and Returns Policy

Standard and Custom Stitching:

Standard Stitched Items: Items stitched to our standard size chart are meticulously crafted for quality. These items are not eligible for refunds or exchanges unless defective.
Custom or Semi-Custom Stitched Items: Custom-tailored garments are made to your specified measurements and are not returnable or refundable. These items are final sale due to their personalized nature.

Ready-to-Wear Items:

Ready-to-wear items are returnable within 7 days of receipt, provided they are unaltered, unworn, and in their original condition with all tags attached. To initiate a return, please fill out the return form on our website.

Restoration Fee:

A restoration fee of £20 will be applied to all returned ready-to-wear items to cover handling and restocking.

Return Shipping Charges:

The customer is responsible for all return shipping charges. We recommend using a traceable shipping service to ensure the safe and documented delivery of your return.

Process for Returns:

Contact Us: Please contact our customer support at support@izemporium.com or call us at +44 7456 261486. Provide your order number and a brief explanation for the return.
Approval: Our team will review your request. If your return is in line with our policy, we will provide you with approval and detailed return instructions.
Return Shipment: Send the item back to us following the provided instructions. You are responsible for the return shipping cost.
Inspection and Refund: Upon receipt and inspection of the returned item, if it meets our conditions, we will process your refund, minus the restoration fee, to your original payment method.

Exceptions:

Defects or discrepancies in the product must be reported within 48 hours of delivery. Please provide photos as proof.
Items marked as ‘Final Sale’ cannot be returned or exchanged.

Refund Timing:

Approved refunds are processed within a 3 days after the returned item is received and inspected.

Third-Party Providers and Their Privacy Policies

I.Z. Emporium partners with third-party service providers to offer comprehensive and efficient services, including payment processing, logistics, and analytics. While we select our partners carefully and ensure they maintain high privacy and data protection standards, their independent privacy policies govern their use of your data.

Understanding Your Consent

Independent Policies: By accepting the IZ Emporium Privacy Policy, you acknowledge that your interaction with third-party services on our platform is also subject to their respective privacy policies, specifically payment gateways like Stripe or PayPal. We encourage you to review these policies to understand how these providers handle your personal information.

To enhance the security of our transactions and verify the identity of our users, IZ Emporium uses Stripe Identity Services. By providing your personal data, including your phone number, you consent to the following:

The collection, sharing, and usage of your verification data with Stripe.
Stripe may send text messages or SMS to verify your phone number.
Your data will be used as described in Stripe’s service terms.

Direct Engagement: When you use third-party services through our website, such as making payments or tracking shipments, you may directly engage with their platforms. The privacy practices of these providers are not covered under the IZ Emporium Privacy Policy.

Links to Third-Party Policies: For your convenience, we provide links to the privacy policies of our vital third-party providers in our Privacy Policy section. We recommend reading these policies to ensure you know how your data will be used and protected.

Your Responsibility:

Informed Consent: It is your responsibility to review and understand third-party providers’ privacy policies before utilizing their services. By continuing to use our platform and associated third-party services, you agree to comply with these providers’ applicable terms and conditions and privacy policies.

Third-Party Providers and Their Policies:

PayPal (Payment Processor):
- Description: PayPal offers customers an alternative payment method. Please visit their privacy policy page for information on PayPal’s data protection practices.
- URL: PayPal Privacy Policy
Google Analytics (Analytics Provider):
- Description: We use Google Analytics to understand how visitors engage with our Site. Read more about how Google uses information from sites or apps that use their services.
- URL: Google Privacy & Terms
Hostinger (Web Hosting Provider):
- Description: Hostinger hosts our website, storing user data on their servers. Learn about Hostinger’s data protection measures and their approach to privacy.
- URL: Hostinger Privacy Policy
Facebook (Social Media Platform):
- Description: We use Facebook for marketing and community engagement. For details on how Facebook processes personal information, refer to its privacy policy.
- URL: Facebook Data Policy
Instagram (Social Media Platform):
- Description: Instagram is used for marketing and to showcase our products. Information on their data handling practices can be found at the following link.
- URL: Instagram Data Policy

Contact Us: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please get in touch with us by email at admin@izemporium.com or by mail using the details provided below:

Contact Details:

Email: admin@izemporium.com
Website Contact Page: Contact Us
Phone Number: +447456261486
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Company Number: 14864545

Stripe Payment Services: Stripe, a trusted third-party payment processor, facilitates payments on our Website. This section explains how we handle personal data in connection with Stripe’s services and the consent you provide.

Collection of Personal Data: When you pay through our Site, Stripe collects, processes, and stores your payment information. This includes credit card details, billing addresses, and other necessary information. Stripe may also collect personal data for identity verification purposes.

Consent for Data Collection and Use: By using our payment services, you consent to Stripe collecting, processing, and using your data as described in their Privacy Policy. This includes using phone numbers for identity verification, where Stripe may send you a text message or SMS for verification purposes.

No Storage of Financial Information: We do not keep your credit/debit card or any other sensitive financial information. We keep your information until the order is placed. After that, your financial information is discarded from our server. However, if you order a product on an installment plan, payment processors like Stripe or Klarna might keep your financial information to complete the later transactions.

Your Responsibilities: You are responsible for obtaining all necessary consent from individuals whose personal data you provide to Stripe. This includes ensuring that individuals know and agree to Stripe’s use of their data for verification and processing purposes.

Stripe’s Cookie Policy: Stripe uses cookies to help identify and track visitors, their usage of the Stripe website, and their Website access preferences. Using our Site and services, you consent to Stripe’s use of cookies as described in their Cookie Policy.

Stripe Services Agreement: For detailed information on Stripe’s terms of service and data practices, please refer to the Stripe Services Agreement.

Stripe Privacy Center: For comprehensive information about how Stripe handles personal data, their data processing agreements, and their policies on data transfers, visit the Stripe Privacy Center.

Link to Additional Stripe Policies: