FAQs - IZ Emporium
Here are the frequently asked questions (FAQs) to help you navigate and shop with ease at IZ Emporium:
1. Orders & Shipping
Q: How do I place an order?
A: Browse our collections, add your favorite items to the cart, and proceed to checkout. Fill in your details, choose your payment method, and complete the purchase.
Q: Where do you ship?
A: We ship worldwide, with a focus on the UK and USA. Shipping costs and delivery times depend on your location and order size.
Q: How long does shipping take?
A: Orders to the UK and USA typically take 7–10 business days. International delivery times may vary depending on your location.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your package.
Q: Do you offer free shipping?
A: We offer free shipping on orders above a certain amount. Check our Shipping Policy for more details.
2. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of receiving your order, provided the items are unworn, unwashed, and in their original packaging. Certain items, like customized orders, are not eligible for return.
Q: How do I initiate a return?
A: Email us at returns@izemporium.com with your order details, and we’ll guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days of receiving and inspecting the returned item.
3. Products & Sizing
Q: Are the clothes authentic Pakistani designs?
A: Yes, all our products are sourced from top Pakistani designers and brands, ensuring authenticity and premium quality.
Q: How do I find the right size?
A: Refer to our Size Guide available on each product page for detailed measurements and recommendations.
Q: Can I customize my outfit?
A: Yes, we offer customization options for certain outfits. Contact us at support@izemporium.com for more information.
Q: What if the item I want is out of stock?
A: You can email us at support@izemporium.com to inquire about restocking or similar alternatives.
4. Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure online payment methods.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment details and ensure a secure checkout process.
Q: Can I pay in installments?
A: Currently, we do not offer installment payment options. However, we are working to introduce flexible payment solutions soon.
5. General Queries
Q: Do you have a physical store?
A: No, we are an online-only store, allowing us to offer a seamless shopping experience worldwide.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of placing the order. After this period, changes may not be possible if the order has already been processed.
Q: How do I contact customer support?
A: You can reach us at:
- Email: support@izemporium.com
- Phone (UK): +44 [Your Phone Number]
- Phone (USA): +1 [Your Phone Number]
Q: Do you offer gift wrapping?
A: Yes, we provide gift-wrapping services at an additional cost. You can select this option during checkout.
6. Discounts & Promotions
Q: Do you offer discounts or sales?
A: Yes, we regularly offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order unless otherwise stated.
Q: How do I redeem a gift card?
A: Enter your gift card code at checkout, and the amount will be deducted from your total.
7. Care Instructions
Q: How should I care for my outfits?
A: Follow the care instructions provided with your order. For most items, we recommend dry cleaning to preserve the fabric and embroidery.
Q: Can I machine wash my clothes?
A: Some items may be suitable for gentle machine washing. Refer to the care label on each outfit for specific instructions.
8. Privacy & Security
Q: Is my personal information safe?
A: Yes, we adhere to strict privacy policies and use secure systems to protect your data.
Q: Do you share my information with third parties?
A: No, your information is kept confidential and is not shared with third parties without your consent.
If you have any other questions or need further assistance, feel free to contact us at support@izemporium.com. We’re here to help!