FAQs

1. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Bank Transfers (for select regions)

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website or the courier’s website to monitor the status of your delivery. Please allow 24-48 hours for the tracking information to be updated.

3. What are the shipping times for my order?

Standard shipping times are as follows:

• United Kingdom: 12-21 business days
• United States: 12-21 business days
• Europe: 12-21 business days
• Canada & Australia: 12-21 business days
• Middle East: 12-21 business days Express shipping is also available at an additional cost, typically delivering within 7-10 business days.

4. Can I return or exchange an item?

Yes, returns and exchanges are possible under certain conditions.

• Ready-to-Wear Items: Eligible for return within 7 days of receipt if unworn, unaltered, and in original packaging with tags intact.
• Standard Stitched Items: Returnable only if defective and reported within 48 hours of delivery with photographic proof.
• Custom or Semi-Custom Stitched Items: Non-returnable and non-refundable except in cases of manufacturing defects.

For more details, please refer to our Return Policy.

5. Do you ship internationally?

Yes, we ship to various countries including the United Kingdom, United States, Europe, Canada, Australia, and the Middle East. For other regions, please contact our customer support for shipping availability.

6. Will I be charged customs duties and taxes?

International orders may be subject to customs duties, taxes, and fees, which are not included in our prices or shipping costs. These charges are the responsibility of the buyer and may vary depending on the destination country.

7. How can I contact customer support?

You can reach our customer support team via:

• Email: support@izemporium.com
• WhatsApp/Phone: +44 7456 261486
• Contact Form: Visit our Contact Us page.
• 128 City Road London EC1V 2NX United Kingdom, London, United Kingdom

8. What if my order is delayed or lost?

If your order is delayed or lost, please contact our customer support team, and we will assist you in resolving the issue as quickly as possible.

9. How do I cancel my order?

Orders can be canceled within 24 hours of placement by contacting our customer support. After this period, cancellations may not be accepted as the order may already be processed.

10. What if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will review the issue and arrange for a replacement or refund as necessary.