Refund Policy

At IZ Emporium, we strive to provide our customers with the best possible shopping experience. We understand that sometimes things may not go as expected, and for this reason, we have put together a clear and fair refund policy.

Eligibility for Refunds

You may request a refund if your order meets the following criteria:

1. Defective or Damaged Products: If you receive a product that is damaged or defective upon arrival, please contact us immediately with photos of the issue. We will investigate the matter and, if confirmed, issue a refund or replacement.
2. Incorrect Product: If you receive the wrong item that is not what you ordered, we will arrange for the correct product to be sent, or you may opt for a full refund.
3. Product Not as Described: If the item you receive differs significantly from the description on our website, you are eligible for a refund.
4. Cancellations: If you wish to cancel your order, you may do so within 24 hours of placing it. After this period, cancellations may not be accepted as the order may already be processed.

Non-Refundable Items

Unfortunately, we cannot offer refunds or exchanges on:

• Sale items: All items purchased on sale or promotion are final and cannot be refunded or exchanged.
• Customized or Altered Products: Items that have been altered or customized per your request are non-refundable unless they are defective or damaged.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Email us at Support@izemporium.com with your order number, a description of the issue, and any relevant photos (if applicable).
2. Our team will review your request and respond within 5-7 business days.
3. Once approved, refunds will be processed and credited back to your original method of payment within 7-10 business days.

Refund Timeline

• Refund approval process: 5-7 business days.
• Refund to your original payment method: 7-10 business days.

Shipping Costs

Refunds will cover the full cost of the item. However, shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Contact Us

If you have any questions about our refund policy or need further assistance, please contact us at support@izemporium.com or call us at +44 7456 261486.