Return & Refund Policy - IZ Emporium

At IZ Emporium, we strive to ensure customer satisfaction by providing high-quality Pakistani clothes and exceptional service. However, if you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below:

1. Returns

Eligibility for Returns:

• Items can be returned within 14 days of receiving the order.
• Items must be in their original condition:
  • Unused, unwashed, and unworn.
  • All original tags, packaging, and labels intact.
• Items that are damaged, altered, or show signs of use will not be eligible for a return.

Non-Returnable Items:

• Customized or tailored orders.
• Items purchased during sales or promotional events.
• Accessories such as jewelry, hijabs, or scarves.

Return Process:

1. Initiate a Return Request:
   • Email us at returns@izemporium.com with your order details (order number and item name) and reason for the return.
2. Approval Confirmation:
   • Once your request is reviewed, you will receive an approval email with return instructions.
3. Ship the Item:
   • Pack the item securely and send it to the return address provided in the confirmation email.
   • The customer is responsible for return shipping costs unless the item was damaged or incorrect.

2. Refunds

Eligibility for Refunds:

• Refunds will be processed once the returned item is received and inspected.
• Refunds will be issued to the original payment method within 5-7 business days after approval.

Partial Refunds:

• Items returned in non-original packaging or missing accessories may be eligible for partial refunds.

Non-Refundable Situations:

• Items that do not meet the return criteria.
• Items damaged due to improper use or care.

3. Exchanges

• We currently do not offer direct exchanges. You can return the item for a refund and place a new order.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us within 48 hours of receiving the order.
2. Provide photos of the damaged or incorrect product along with your order number.
3. We will arrange a replacement or full refund at no additional cost.

5. Cancellations

• Orders can be canceled within 24 hours of placing the order by emailing us at support@izemporium.com.
• After 24 hours, cancellations are not guaranteed, as the order may already be processed.

6. Important Notes

• Business Name SEO Squad (IZ Emporium)
• Name: IZ Emporium
• Address Line 1: 532985 York House
• Address Line 2: Green Lane West
• City: Preston
• State: Lancashire
• ZIP Code: PR3 1NJ
• Country: United Kingdom
• Phone: +44 7456 261486
• Email: Support@izemporium.com
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We appreciate your understanding and look forward to serving you better!