Terms and Conditions

Effective Date: 07/07/2024

Website Purpose: Terms and Conditions for IZ Emporium is an online clothing store specializing in various fashion apparel. Our platform offers customers access to high-quality clothing items, including but not limited to dresses, tops, bottoms, outerwear, and accessories. We aim to provide a seamless shopping experience, offering products that cater to various styles and preferences. Discover more about our services and policies in Terms and Conditions and Refund and Returns Policy. Check details on  Legal & Privacy and Cookies or legal in the information and data privacy details.

  • User Agreement: By accessing, browsing, or purchasing from the IZ Emporium website, you acknowledge and agree to be bound by these Terms and Conditions (T&C). These T&Cs govern your use of the Site and all related services IZ Emporium provides. If you do not agree with any part of these T&Cs, you should refrain from using the Website.

This introduction sets the stage for the following detailed terms and conditions, ensuring users understand the Site’s purpose and their agreement to comply with the T&C by using the Site.

Non-Refundable and Non-Exchangeable

  • We offer custom-stitched and ready-to-wear clothing for sale.
  • All custom-stitched, semi-stitched, and sale items are non-refundable and non-exchangeable unless found to be defective or not as described.
  • Ready-to-wear items are eligible for refunds or exchanges within a specific timeframe (7 days is standard) if returned unworn, unwashed, with tags attached, and in original packaging.

User Agreement

  • Age Restriction: To use the IZ Emporium website and make purchases, you must be at least 18 years old or have reached the age of majority in your jurisdiction, whichever is higher. By agreeing to these Terms and Conditions, you represent and warrant that you meet the age requirement and have the legal capacity to enter into a binding contract.
  • Account Use: When you create an account with IZ Emporium, you agree to provide accurate and complete information about yourself. You are solely responsible for maintaining the confidentiality of your account information, including your password, and for all activities under your account. You agree to notify IZ Emporium immediately of any unauthorized use of your account or any other security breach.
  • Prohibition of Account Sharing: Sharing your account with others or allowing others to use your account is strictly prohibited. You may not use anyone else’s account without the account holder’s express permission. IZ Emporium reserves the right to terminate your account if you are found to be sharing it with others or using someone else’s account.
  • Unauthorized Use: You are prohibited from using the IZ Emporium website and its services for any illegal or unauthorized purpose. You agree to comply with all local, State, national, and international laws and regulations applicable to your site use. Any unauthorized use of the Site or violation of these Terms and Conditions may result in termination of your account and access to the Website.

This section of the Terms and Conditions ensures that users understand age restrictions, account creation, and usage rules, aiming to promote a secure and legally compliant online shopping environment.

Intellectual Property Rights

  • Copyright and Ownership: All content included on the IZ Emporium website, such as text, graphics, logos, images, audio clips, digital downloads, and software, is the property of IZ Emporium or its content suppliers and is protected by international copyright laws. Compiling all content on this Site is the exclusive property of IZ Emporium, with copyright ownership vested in IZ Emporium.
  • Use of Content: The IZ Emporium website and its contents are intended solely for personal, non-commercial use by the users of our Site. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the IZ Emporium website without the express written consent of IZ Emporium.
  • Trademarks: The trademarks, logos, and service marks displayed on the IZ Emporium website are the registered and unregistered marks of IZ Emporium, its affiliates, its licensors, content providers, or other third parties. All of these trademarks, logos, and service marks are the property of their respective owners. Nothing contained on the IZ Emporium website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website without the written permission of IZ Emporium or the third party that may own the applicable trademark.
  • Restrictions on Use: You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of IZ Emporium so long as the link does not portray IZ Emporium, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. Without express written permission, you may not use any IZ Emporium logo or other proprietary graphic or trademark as part of the link.

This section of the Terms and Conditions is designed to protect the intellectual property rights of IZ Emporium, ensuring that users are aware of the ownership and restrictions regarding the use of the Site’s content and trademarks.

Product Information

  • Product Descriptions and Availability: IZ Emporium strives to provide accurate and detailed descriptions of all products on the Website, including information on sizes, materials, and colors. We also aim to keep our inventory up to date, reflecting current product availability. However, we cannot guarantee that every item listed on the Website will be in stock at the time of your order. If a product is unavailable, we will inform you promptly, suggest alternative products, or adjust your order accordingly.
  • Accuracy of Images and Descriptions: While IZ Emporium makes every effort to ensure that product images and descriptions are accurate and reflect the actual product, variations may occur. Factors such as your device’s display settings or slight variations in manufacturing may affect the appearance of the product’s colors, textures, or details. IZ Emporium does not warrant that product descriptions, images, or other content on the Website are entirely accurate, complete, reliable, current, or error-free.
  • Product Use: All products IZ Emporium sells are intended for personal use only, and users should adhere to any care instructions provided with the product. IZ Emporium is not liable for any damage resulting from the misuse of products or failure to follow care instructions.
  • Changes to Products: Without prior notice, IZ Emporium reserves the right to change its product offerings, including discontinuing or introducing new items. We also reserve the right to adjust product prices, descriptions, and specifications, though we will endeavor to provide the most current information on our Website.

This section of the Terms and Conditions ensures that customers know the nature of product listings on IZ Emporium’s Website, including potential variations and changes, and sets realistic expectations regarding product information and availability.

Pricing and Payments

  • Pricing: All prices listed on the IZ Emporium website are in [insert currency] unless otherwise specified. Prices are subject to change without prior notice. However, such changes will not affect orders that IZ Emporium has already accepted. The prices displayed on the Website include Value Added Tax (VAT) or other sales taxes, where applicable.
  • Taxes: Applicable sales tax will be included in the item price dictated by local laws and displayed at checkout. For international orders, customers are responsible for all import duties, customs, and local sales taxes levied by the country you are shipping to; payment of these fees is necessary to release your order from customs.
  • Accepted Payment Methods: IZ Emporium accepts various payment methods for your convenience, including but not limited to credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Stripe, and other digital payment platforms. The availability of specific payment methods may vary based on your location and the specifics of your order.
  • Payment Processing: When you place an order, your payment will be processed securely. Your card will be charged once your order has been accepted and processed. IZ Emporium employs secure payment systems to ensure the confidentiality and integrity of your personal and payment information. Encryption technology and other security measures protect your data during transmission.
  • Payment Security: IZ Emporium takes the security of your payment information seriously. We use industry-standard encryption technologies and secure server connections to protect your information from unauthorized access. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee security.

This section of the Terms and Conditions provides customers with clear information about pricing, taxes, the payment methods IZ Emporium accepts, and the measures to ensure secure payment processing. It’s designed to address common customer concerns related to payments and to foster trust in the security of the online transaction process.

Shipping and Delivery

  • Shipping Methods: IZ Emporium offers various shipping methods to meet your needs, including standard, expedited, and express shipping options. The available shipping methods for your order will be presented at checkout, along with the estimated delivery times for each option.
  • Shipping Costs: Shipping costs are calculated based on the shipping method you choose, the weight and size of your items, and your delivery address. The total shipping cost for your order will be displayed at checkout before you complete your purchase.
  • Estimated Delivery Times: Estimated delivery times are provided for each shipping method at checkout. These are based on the average time for items to be delivered under normal conditions. Please note that these estimates and delivery times may vary due to factors beyond our control, such as carrier delays or customs processing for international orders.
  • International Shipping: IZ Emporium ships to various international destinations. International shipping costs and delivery times will vary depending on the destination country and selected shipping method. All international orders are subject to the destination country’s customs laws and import duties. IZ Emporium is not responsible for customs, duties, or tax charges that may apply once the shipment reaches your country.
  • Customs and Duties: You are responsible for all customs and duty fees imposed by your country’s customs regulations for international orders. These fees are not included in the purchase price or shipping costs and must be paid by you directly to the customs office. IZ Emporium has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we recommend contacting your local customs office for further information.
  • Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier’s Website, where you can monitor the progress of your shipment.
  • Delivery Issues: If you experience any issues with the delivery of your order, such as delays or missing packages, please contact IZ Emporium’s customer service as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order.

This section of the Terms and Conditions provides customers with essential information about IZ Emporium’s shipping policies, including the types of shipping methods available, how shipping costs are calculated, what customers can expect regarding delivery times, and the policies regarding international shipping and customs duties.

Returns, Refunds, and Exchanges

  • Return and Exchange Instructions:
    • If you need to return or exchange an item, please contact IZ Emporium’s customer service within  7 days of receiving your order. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange. We will provide detailed instructions on how to proceed, including the return shipping address and any necessary forms to include with your return.
  • Conditions for Returns and Exchanges:
  • Returns and exchanges are accepted under the following conditions:
      • The item must be in original, unused, unworn condition with all tags attached and in its original packaging.
    • The return or exchange request must be made within 7 days of receiving your order.
  • Exceptions:
      • Custom-stitched or made-to-measure items are only eligible for returns or exchanges if there is a fault in the originality or quality of the product. Please ensure you provide accurate measurements when ordering custom-stitched items.
    • Sale items are only eligible for returns or exchanges if the product received is unsatisfactory or not as described.
  • Refund Process:
    • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 21 days. Please note that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.
  • Exchange Process:
    • If you wish to exchange an item for a different size, color, or another product, please follow the return instructions and specify the exchange details. Exchanges are subject to product availability. You may be eligible for a refund or store credit if the desired item is unavailable.
  • Refund Timelines:
    • Please allow 07 business days from receiving your returned item(s) to process your refund. Depending on your bank or credit card issuer, the refund may take additional time to appear in your account.
  • Quality Assurance:
    • IZ Emporium is committed to providing high-quality products. If you believe the item you received is not original or has a quality issue, please contact us immediately for a return, exchange, or refund, even if the item was on sale or custom-stitched. Please carefully review your size and customization options when placing an order to ensure satisfaction with your purchase.

This section of the Terms and Conditions is designed to provide customers with a clear understanding of IZ Emporium’s policies regarding returns, refunds, and exchanges, including specific instructions and conditions for making a return or exchange, the process for obtaining a refund, and the handling of custom-stitched and sale items.

User ConductUser Conduct

Acceptable Use: Users of the IZ Emporium website are expected to engage with our Site responsibly and respectfully. Acceptable use includes:

  • Browsing the Website.
  • Making legitimate purchases.
  • Providing constructive feedback.
  • Maintaining courteous communication with other users and IZ Emporium representatives.

Prohibited Activities: To ensure a safe and positive experience for all our users, we strictly prohibit the following activities on our Site:

  • Fraudulent Activities: Engaging in fraud, such as providing false information during account registration, using stolen payment details, or dishonestly attempting to reverse completed transactions.
  • Harassment: Harassing, threatening, or intimidating other users or staff of IZ Emporium, including through unsolicited communications or spam.
  • Violation of Privacy: Attempting to compromise the privacy or security of other users, which includes unauthorized access to data, hacking, phishing, or distributing malware.
  • Intellectual Property Infringement: Unauthorized copying, distributing, or utilizing any content from the IZ Emporium website, including images and product descriptions, is strictly prohibited without our explicit permission.
  • Illegal Content: Posting or transmitting content that is illegal, defamatory, obscene, offensive, or promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group.

Enforcement: IZ Emporium reserves the right to take appropriate legal action against anyone who violates these user conduct guidelines. This may include terminating accounts, restricting access to our Website, and reporting misconduct to law enforcement authorities as necessary.

Reporting Misconduct: If you observe any behavior or content on the IZ Emporium website that breaches these guidelines, please get in touch with our customer service team immediately for review and appropriate action.

Commitment to a Respectful Environment: This section ensures that IZ Emporium remains a secure and respectful platform for all users. We appreciate your cooperation in upholding these standards.

Account Registration and Security

  • Account Registration Requirements:
    • To register for an account on the IZ Emporium website, users must provide accurate, complete, and current information as prompted by the registration form. This may include your name, email address, postal address, and a secure password.
    • Users must be at least 18 or have reached the age of majority in their jurisdiction to create an account. By registering, you affirm that you meet these age requirements and that all registration information you submit is truthful and accurate.
  • Account Security:
    • Users are responsible for maintaining the confidentiality of their account information, including their password, and restricting access to their computer or device. You agree to accept responsibility for all activities under your account or password.
    • It is highly recommended that users choose a strong password that is difficult for others to guess and change regularly to maintain account security. IZ Emporium will never ask for your password in unsolicited communications.
  • Unauthorized Account Use:
    • In the event of any unauthorized use of your account or any other security breach, you must notify IZ Emporium immediately. IZ Emporium will not be liable for any loss or damage arising from your failure to comply with this security obligation.
    • Users should be cautious about sharing personal information, such as product reviews, in public areas of the Website, as others can view this information, which may lead to unsolicited messages or contact.
  • Account Information Updates:
    • You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. You can update your account information through the account settings page on the IZ Emporium website.
  • Account Termination:
    • IZ Emporium reserves the right to terminate your account or refuse service to anyone. Similarly, you can terminate your account if you no longer wish to use the IZ Emporium services. Account termination may result in the forfeiture and destruction of all information associated with your account.

This section of the Terms and Conditions ensures that users understand the requirements and responsibilities of creating and maintaining an account on the IZ Emporium website, emphasizing the importance of account security and user responsibility.

Privacy Policy

  • Privacy Policy Link: For detailed information regarding the collection, use, and protection of your personal information, please refer to the IZ Emporium Privacy Policy. The Privacy Policy is an integral part of these Terms and Conditions. It is accessible through a direct link at the bottom of the Website or at [insert direct link to the Privacy Policy].
  • Data Collection: IZ Emporium collects personal information that you provide when using the Website, such as when you create an account, make a purchase, sign up for newsletters, or contact customer service. This information may include your name, email address, postal address, phone number, payment information, and other details necessary to process your transactions or respond to your requests.
  • Use of Information: The personal information collected is primarily used to process and fulfill your orders, to notify you about the status of your orders, to address your inquiries or requests, and to improve your shopping experience. With your consent, we may also use your contact information to send you promotional offers and news about our products.
  • Protection of Information: IZ Emporium is committed to protecting the security of your personal information. We implement a variety of security measures, including encryption and authentication tools, to maintain the safety of your data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee security.
  • Sharing of Information: IZ Emporium does not sell, rent, or lease your personal information to third parties. Your information may be shared with trusted partners who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
  • User Rights: You have certain rights regarding the personal information we hold about you, including the right to access, correct, or request the deletion of your data. For more information on these rights and how to exercise them, please refer to our Privacy Policy.

This section of the Terms and Conditions summarises the key points of the IZ Emporium Privacy Policy, directing users to the entire document for comprehensive details. It highlights the Website’s practices regarding data collection, use, protection, and user rights concerning their personal information.

Limitation of Liability

  • Disclaimer of Liability: IZ Emporium, including its directors, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, revenue, savings, data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
  • Limitation on Direct Damages: In jurisdictions that do not allow the exclusion or the limitation of liability for consequential or incidental damages, IZ Emporium’s liability shall be limited to the maximum extent permitted by law. In such cases, IZ Emporium’s total liability to you for any damages, losses, and causes of action, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount paid by you, if any, for accessing or participating in any activity related to the IZ Emporium service or the amount paid for the product that is the subject of the claim.
  • Product Liability: IZ Emporium does not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the service will be corrected. The risk of harm or damage from using any product purchased through IZ Emporium’s Website is entirely your responsibility.
  • Acknowledgment: By using the IZ Emporium website and services, you acknowledge that you understand and agree to assume these risks. You agree that IZ Emporium will not be responsible for any harm or damages resulting from your use of the Website or purchase of products.

This section of the Terms and Conditions is crucial for limiting IZ Emporium’s legal liability regarding the use of its Website and the purchase of its products. It clearly outlines the extent to which IZ Emporium can be held liable for any damages that users might claim, setting clear boundaries to protect the business from potential legal claims and disputes.

Indemnification

  • User Obligation: You agree to indemnify, defend, and hold harmless IZ Emporium and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
  • Scope of Indemnification: Indemnification includes, but is not limited to, any damages, losses, and expenses arising from your use of the IZ Emporium website, your violation of these Terms and Conditions, the content you submit, post, or transmit through the Website, your unauthorized use of the Website’s content and services, and your conduct in connection with the Website.
  • Defense and Settlement: IZ Emporium reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of IZ Emporium. IZ Emporium will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

This section of the Terms and Conditions is designed to protect IZ Emporium from legal claims and expenses that arise from users’ actions that violate the terms of use, infringe on third-party rights, or engage in unlawful activities on the Website. It emphasizes the users’ responsibility to bear the cost of defending IZ Emporium against such claims and underscores the importance of using the Website by the established terms.

Dispute Resolution

  • Preferred Method for Resolving Disputes:
    • IZ Emporium is committed to resolving disputes fairly and efficiently. We encourage users to contact our customer service team first to seek a resolution for any issues. If the dispute cannot be resolved through customer service and informal negotiations, we prefer to settle the dispute through binding arbitration or mediation instead of court proceedings. Arbitration allows a neutral arbitrator to review the evidence and render a decision binding on both parties.
  • Arbitration Agreement:
    • By agreeing to these Terms and Conditions, you agree that any dispute, claim, or controversy arising out of or relating to your use of the IZ Emporium website, these Terms and Conditions, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in [insert location], before one arbitrator. The arbitration shall be administered by [insert arbitration association] under its Arbitration Rules and Procedures. Judgment on the award may be entered in any court having jurisdiction.
  • Governing Law:
    • These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed by the laws of the United States & United Kingdom.
  • Jurisdiction:
    • Any legal suit, action, or proceeding arising out of, or related to, these Terms and Conditions or the Website shall be instituted exclusively in the federal courts of the United Kindom or the courts of the State of the United States & United Kingdom. However, we retain the right to bring any suit, action, or proceeding against you for breach of these Terms and Conditions in your country of residence or any other relevant country.
  • Waiver of Jury Trial:
    • You now waive any constitutional and statutory rights to go to court and have a trial before a judge or a jury. Instead, you choose to have claims and disputes resolved by arbitration.

This section of the Terms and Conditions outlines the process for resolving disputes between users and IZ Emporium, emphasizing arbitration as the preferred method. It specifies the governing law and jurisdiction that will apply to the terms and any disputes that may arise, providing a clear framework for handling legal issues.

Modifications to Terms and Conditions

  • Right to Modify: IZ Emporium reserves the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
  • Notification of Changes: While IZ Emporium may choose to notify users of significant changes to the Terms and Conditions through various means, including but not limited to email notifications or announcements on the Website, it remains the user’s responsibility to review the updated Terms and Conditions.
  • Effective Date of Changes: Changes to the Terms and Conditions will be effective immediately upon posting on the Website unless otherwise stated in the change notice. The date of the most recent revisions will appear on this page so you can check back to see when the Terms and Conditions were last modified.
  • User Responsibility: Users are encouraged to review the Terms and Conditions frequently to stay informed about their rights and obligations. Your continued use of the Site after any modifications to the Terms and Conditions indicates your agreement to be bound by the revised terms.

This section of the Terms and Conditions ensures that users know that IZ Emporium may modify the terms at any time and that it is their responsibility to stay informed about such changes. It emphasizes the importance of periodically reviewing the Terms and Conditions to understand any new obligations or changes to existing ones.

Our dedicated customer service team is here to ensure that your experience with IZ Emporium is seamless and enjoyable. We are committed to addressing your concerns and providing the support you need.

Stripe Payment Services

Stripe, a trusted third-party payment processor, facilitates payments on our Website. This section explains how we handle personal data in connection with Stripe’s services and the consent you provide.

Collection of Personal Data: When you pay through our Site, Stripe collects, processes, and stores your payment information. This includes credit card details, billing addresses, and other necessary information. Stripe may also collect personal data for identity verification purposes.

Consent for Data Collection and Use: By using our payment services, you consent to Stripe collecting, processing, and using your data as described in their Privacy Policy. This includes using phone numbers for identity verification, where Stripe may send you a text message or SMS for verification purposes.

Your Responsibilities: You are responsible for obtaining all necessary consent from individuals whose personal data you provide to Stripe. This includes ensuring that individuals know and agree to Stripe’s use of their data for verification and processing purposes.

Stripe’s Cookie Policy: Stripe uses cookies to help identify and track visitors, their usage of the Stripe website, and their Website access preferences. Using our Site and services, you consent to Stripe’s use of cookies as described in their Cookie Policy.

Stripe Services Agreement: For detailed information on Stripe’s terms of service and data practices, please refer to the Stripe Services Agreement.

Stripe Privacy Center: For comprehensive information about how Stripe handles personal data, their data processing agreements, and their policies on data transfers, visit the Stripe Privacy Center.

Link to Additional Stripe Policies:

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

    • By email: admin@izemporium.com
    • By visiting this page on our Website: https://izemporium.com/contact/
    • By phone number: +447456261486
  • ADDRESS: 128 City Road London EC1V 2NX UNITED KINGDOM COMPANY NUMBER: 14864545

Effective Date 07/07/2024

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