General: At IZ Emporium, we are committed to delivering your order accurately, in good condition, and always on time. Our priority is to ensure your selected items reach you in the best possible condition.
Processing Time: Ready-to-ship items: Typically dispatched within 1 to 3 Business of order confirmation. Custom or Tailored Items: Dispatch time can vary between 15 to 21 business days or as mentioned on the product page, depending on the intricacy of the design and the required modifications.
Shipping Methods: We partner with reputed national and international courier agencies to ensure timely deliveries. Tracking information will be provided for all orders once shipped.
Shipping Charges: Shipping charges are calculated based on the weight of the package, the destination, and the chosen delivery method. The final amount will be shown during the checkout process. Occasionally, we offer free shipping promotions. Stay updated by subscribing to our newsletter.
Delivery Time: International Deliveries: Can vary between 15-21 business days depending on the destination and customs procedures.
Customs & Import Duties: Any customs or import duties are charged once the parcel reaches its destination country and must be borne by the recipient. We have no control over these charges and can’t predict what they might be.
Delivery Delays: In case of any unexpected delays due to weather, political disruptions, or any other unforeseen circumstances, customers will be informed via email or phone.
Multiple Shipments: If your order has multiple items, they might be shipped separately from different locations. However, this will not affect your shipping charges.
Address Changes: Please ensure you provide the complete & accurate shipping address including zip code and a mobile number. This will help in a timely delivery.
Undelivered Packages: If the package is not received within our delivery time, please contact our customer service. Any package returned to us due to an incorrect address will require an additional payment for re-shipment.
Contact Us: For any delivery-related queries or to track your order, please get in touch with our customer support at sales@izemporium.com or call us at +44 7456 261486.
