At IZ Emporium, we understand that plans can change, and you may need to cancel your order. Below is our detailed order cancellation policy to help you navigate this process with ease.

1. Cancellation Eligibility

Orders Within 24 Hours of Placement:

• Orders can be canceled within 24 hours of placing them.
• To request a cancellation, contact us via:
  • Email: support@izemporium.com
  • Phone: +44 7456 261486
• Once your cancellation request is received, we will process it and issue a full refund to your original payment method within 7-10 business days.

Orders After 24 Hours of Placement:

• Cancellations are not possible after the 24-hour window. At this point, your order will either be in the processing stage or sent to production.

2. Custom-Made Orders

• Orders for customized or personalized items cannot be canceled once production has started. These items are specifically crafted to your specifications and cannot be reused or resold.

3. How to Request a Cancellation

• Email Us: Send an email to support@izemporium.com with your order details, including the order number and product name.
• Call Us: Speak with our customer support team at +44 7456 261486 for immediate assistance.

4. Refunds for Canceled Orders

• For orders canceled within the 24-hour eligibility period, a full refund will be issued.
• Refunds are processed within 7-10 business days of approval. Please note that processing times may vary depending on your payment provider.

5. Important Notes

• Cancellation requests submitted after the 24-hour period cannot be guaranteed.
• Orders that have already been shipped cannot be canceled. However, you may be eligible for a return under our Return Policy if the item meets the criteria.

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